Brand Monitoring
24/7 alerts for mentions across Google, social, news and forums.
Online Reputation Management
Online Reputation Management That Protects Your Brand
Your reputation is your most valuable asset. We monitor, protect and strengthen what people see when they search for you.
24/7brand monitoring
+1.4★avg. review uplift
<2hcrisis response time
Overview
How Online Reputation Management grows your business
Most people read online reviews before choosing a business, and a single negative result on page one can cost you customers and talent.
Our ORM team monitors your brand across search, reviews, news and social, responds to issues quickly and builds a strong layer of positive, authoritative content.
What's included
Your Online Reputation Management package
- Reputation audit
- Monitoring setup
- Review response playbook
- Positive content creation
- Profile & listing optimisation
- PR placements
- Crisis response plan
- Monthly sentiment report
Capabilities
Our Online Reputation Management expertise
Everything you need to win, delivered by specialists who live and breathe this channel.
Review Management
Professional responses and steady generation of genuine positive reviews.
Search Result Improvement
Build positive, authoritative assets that outrank negative content.
Crisis Management
Rapid-response plan and messaging when issues arise.
Executive Reputation
Personal branding and PR for founders and leaders.
Content Removal Support
Help with policy-based removal requests for violating content.
How we work
Our Online Reputation Management process
01
Audit
Analyse search results, reviews and sentiment.
02
Plan
Prioritise threats and opportunities.
03
Act
Respond, publish and optimise positive assets.
04
Monitor
Continuous tracking and rapid response.
Tech stack
Tools & platforms we use
Google Alerts
Brand24
Mention
Birdeye
Google Business Profile
Trustpilot
Glassdoor
Semrush
Muck Rack
LinkedIn
Medium
Talkwalker
Client love
Brands that trust us to grow
Don't just take our word for it — here's what our partners say about working with DigiCap Media.
★★★★★
Their SEO and Google Ads strategy completely changed our enquiry pipeline. We finally have predictable leads every month and a team that explains everything clearly.
CO
Clinic OwnerHealthcare, Delhi NCR
★★★★★
The team rebuilt our Shopify store and Meta ads from scratch. The creative quality is outstanding and our ROAS has been the best we've ever seen.
FD
FounderD2C Skincare Brand
★★★★★
Professional, fast and genuinely invested in our growth. Our LinkedIn and website now bring us serious B2B conversations every week.
DR
DirectorB2B SaaS Company
FAQs
Online Reputation Management FAQs
Can you delete negative reviews?
We can't delete genuine reviews, but we can help remove reviews that violate platform policies and build positive reviews that improve your overall rating.
How long does ORM take?
Review improvements can show within weeks. Changing search results usually takes 3–6 months depending on the strength of negative content.
Do you handle personal reputation for executives?
Yes. We build and protect personal brands for founders, doctors, lawyers and leaders.
What happens in a PR crisis?
We activate a response plan quickly — assessing the situation, preparing messaging and managing communication across channels.
Is ORM only for businesses with problems?
No. Proactive ORM helps build a strong reputation that protects you before issues occur.
Related services
Services that work great together
Local SEO & GMB
Dominate Google Maps and 'near me' searches in your city.
- Google Business Profile
- Maps Ranking
- Citations
Content Marketing
Authority-building content that ranks, educates and converts.
- Blogs
- Copywriting
- Thought Leadership
Social Media Marketing
Scroll-stopping content and community management that builds loyal audiences.
- Reels
Let's build something big
Ready to grow with Online Reputation Management?
Book a free consultation with our specialists and get a tailored strategy and proposal within 48 hours.